Information We Collect

Personal Identification Information

When you register for our learning programs or webinars, we collect basic information that helps us provide you with educational services:

• Full name and email address
• Phone number (optional, for webinar reminders)
• Mailing address for program materials
• Educational background and investment experience level
• Payment information processed through secure third-party providers

Usage and Technical Data

We automatically collect certain technical information when you visit wjorgen.vip. This helps us understand how people use our site and where we can improve:

• IP address and general location data (city and province level)
• Browser type, device information, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find our site
• Course completion rates and learning progress metrics

Communications and Feedback

If you contact us through help@wjorgen.vip or submit feedback forms, we keep records of those conversations. This helps us provide better support and improve our educational offerings based on real student input.

How We Use Your Information

Data Sharing and Third Parties

Running an educational platform means working with some trusted partners. Here's who might see your information and why:

1. Payment Processors: We use secure payment gateways to handle transactions. They receive your payment information directly and process it according to PCI DSS standards. We never store complete credit card numbers on our servers.
2. Email Service Providers: To send you course materials and updates, we use email platforms that comply with Canadian anti-spam legislation (CASL). You can opt out of non-essential emails anytime.
3. Analytics Services: We use analytics tools to understand how people use our site. These services receive anonymized usage data and help us identify which educational content resonates most with students.
4. Cloud Hosting Services: Your data is stored on secure Canadian-based servers that meet industry standards for data protection and redundancy.
5. Customer Support Tools: When you contact us for help, our support platform stores your conversation history so we can provide consistent assistance.

All our partners sign data processing agreements that require them to protect your information and use it only for the purposes we've specified.

Your Rights and Choices

Access and Portability

You have the right to request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request. Just email help@wjorgen.vip with "Data Access Request" in the subject line.

Correction and Updates

Found something outdated or incorrect? You can update most information through your account dashboard. For changes that require verification, contact our support team.

Deletion Requests

You can ask us to delete your personal information, and we'll comply unless we have a legal reason to keep it (like tax records or ongoing disputes). Keep in mind that deletion means you'll lose access to any active programs or purchased materials.

Marketing Communications

We send educational updates and program announcements to students who've shown interest in our content. Every email includes an unsubscribe link. You'll still receive essential transactional emails (like enrollment confirmations or password resets) even if you opt out of marketing.

Data Security and Protection

We've implemented several layers of security to protect your information:

• Industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive personal information in our databases
• Regular security audits and vulnerability assessments conducted by independent third parties
• Restricted access controls — only authorized team members can view personal data, and only when necessary
• Automatic logout after periods of inactivity to prevent unauthorized access
• Regular backups stored in secure, geographically distributed locations

No system is 100% secure, but we take reasonable precautions to protect your information. If we ever experience a data breach that affects your personal information, we'll notify you within 72 hours as required by PIPEDA and explain what happened and what we're doing about it.

Data Retention

We keep different types of information for different periods, based on legal requirements and practical needs:

After these periods expire, we securely delete or anonymize the data so it can no longer identify you personally.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device that help us remember your preferences and understand how you use our site. Here's what we use them for:

Essential Cookies

These are necessary for the site to function. They remember your login status, course progress, and security preferences. You can't opt out of these without losing core functionality.

Analytics Cookies

These help us understand which content is most valuable to students. We use this data to improve our educational materials and user experience. You can disable these through your browser settings.

Preference Cookies

These remember your choices — like video playback speed or preferred time zone for webinars. They make your experience more convenient but aren't essential.

Most browsers allow you to control cookies through settings. But blocking all cookies might limit your ability to use certain features on our site.

International Data Transfers

We primarily store data on servers located in Canada. However, some of our service providers (like cloud backup systems) maintain servers in other countries. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by privacy regulators
• Selecting providers in countries with adequate privacy protections
• Encryption during transfer and storage
• Regular audits of international partners' security practices

If you're located outside Canada and provide us with information, you understand that we'll process it according to Canadian privacy laws.

Children's Privacy

Our investment theory programs are designed for adults. We don't knowingly collect information from anyone under 18 years old. If we discover we've accidentally collected data from a minor, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact help@wjorgen.vip immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users by email and display a notice on our website for at least 30 days.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it periodically, especially before providing new personal information.

Privacy Complaints and Concerns

If you have concerns about how we handle your personal information, we want to hear about it. Contact our privacy officer at help@wjorgen.vip with "Privacy Concern" in the subject line.

We'll investigate your complaint and respond within 30 days. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.